Refund policy

Last updated: October 29, 2026

Refund and Returns Policy

Thank you for ordering from Jollof By MBK. Everything we sell is freshly prepared or made in small batches, so please read this policy before you order.

Large orders and pre-orders

Our large and pre-order meals are cooked fresh to your order and your chosen date, so we can’t accept returns.

Cancellations and changes

  • Cancel at least 48 hours before your collection or delivery date for a full refund.
  • If you cancel less than 24 hours before, we’re unable to offer a refund, as ingredients will have been bought and preparation will have started.

Suya pepper and zobo

Because these are food and drink products, we can’t accept returns for change of mind, and we can’t accept returns of opened or used items for health and hygiene reasons.

Storage

  • Suya pepper: store in a cool, dry place and keep sealed after opening.
  • Zobo: keep refrigerated and consume within 4 days of delivery or collection. Shake before drinking.

If something is wrong with your order

We take pride in what we serve. If your order arrives damaged, incorrect, missing items or not as described, please contact us within 24 hours of delivery or collection with:

  • Your order number
  • A clear photo of the issue
  • A short description of what went wrong

Once we’ve reviewed it, we’ll offer a replacement, a partial refund or a full refund, depending on the issue. Approved refunds go back to your original payment method within 5-10 working days.

Late or missed deliveries and collections

  • Please make sure your address and phone number are correct, and that someone is available to receive your order at the chosen time.
  • If we can’t deliver because of incorrect details or no one being available, we’re unable to offer a refund.
  • Large and pre-orders not collected within 2 hours of the agreed time may not be refundable, as food is prepared fresh for that slot. If you can’t make it within the 2-hour window, please call us ahead of time to let us know.

Allergies

Please check allergen information before ordering. If you have an allergy, contact us before you order. We can’t offer refunds for allergic reactions where allergen information was available, but please tell us right away if something concerns you.

Your legal rights

This policy doesn’t affect your statutory rights under UK consumer law.

Contact us

Email: jollofbymbk@gmail.com
Phone/WhatsApp: 0774108116
Instagram: @jollofbymbk
Open Tuesday to Sunday, 12 pm- 8 pm.